Brightside Entertainment hold the following documentation which is available on request or by clicking a link if there is one.

Terms and Conditions.

From here onwards the hirer will be referred to as “Client” and Brightside Entertainment as “Us or We”.

Availability
Although there is an availability checker on the Brightside Entertainment website, this should be used as approximate information and the client should wait until we have contacted them in the agreed timeframe before they can assume availability. If booking one of our Live acts, we will need to check with the individuals to make sure that they are still available on the date that the client has requested.

Quotes
When the client receives an online quote there is no obligation from either parties (Us or the Client) to enter into a final contract. Quotes are free but no booking is guaranteed until the client has entered in to correspondence with us, paid a deposit and received a confirmation back.

General
We will always do everything we can to ensure that when a booking has been secured by a client (paying a deposit of at least £150 for single bookings and £200 for packages) that the chosen service will be supplied at the agreed time on the agreed date.
We do however reserve the right to offer a similar act of the same caliber or greater as a suitable replacement. However because there are all sorts of things that cannot be foreseen in general when arranging an event like a wedding or party, we recommend taking out event insurance.
Occasionally we may need to replace a member of the live acts at short notice, but again we will do our best to ensure that there is a little change to the original plan as possible.

Deposits
All deposits are non-refundable, however this doesn’t affect the clients statutory rights. If a client needs to change the date of an event, this still may be possible subject to the availability on the new date in mind. Any fees due (if any) to change the date would be payable by the client.  Please make sure you have adequate event insurance in place.
Please note that if you are booking for an event less than 8 weeks in advance then no deposit is necessary, however full payment will need to be received no less than 4 weeks beforehand (unless otherwise arranged with us).

Performance Licenses
It will be the responsibility of the client to make sure that the venue (if it is not a private residence) has all the relevant entertainment license in place and let us know as soon as possible if they do not. We may be able to look in to obtaining a license on the Client’s behalf.

Fair Usage Policy
In order to help your event go as smoothly as possible and for the enjoyment of everyone attending,  it may be necessary on occasions to implement our “Fair Usage Policy”.
This usually happens when a guest has spent more time than anyone else using our services (such as the magic mirror) and in doing so, has constantly prevented others from using it. If we deem this is necessary, the individual or individuals involved will be issued a limited number of tokens, each allowing them one visit to the Mirror and once these are used up they will not be able to use the service any more during the event. It is extremely rare that we need to do this, and it is usually children who need this measure in place.

Publicity
We may record images from any function and use these, either on www.brightsideentertainment.co.uk, other related sites or in advertising material. The faces of people under 18 years of age will be blurred out for their privacy, should you wish the same for adults at your event please let us know prior to booking. Comments made about our services may also be used in a similar manner. If you would prefer an image or a comment provided by you to be removed from the website you should email privacy@brightsideentertainment.co.uk 

Brightside Entertainment Partnership – Ashford, Kent, United Kingdom 2018

GDPR law
We recognise that respecting user privacy over the Internet is of utmost importance. This privacy statement is designed to provide information about the privacy and data collection practices for the site: www.brightsideentertainment.co.uk which operates at the address below.

Identifying Information
In general you can visit this Site without telling us who you are or providing any information about yourself. In some areas of the Site we ask you to provide information that will enable us to process an order or enquiry, to help you in some other way or to follow up with you (with your consent). Generally, we request identifying information when you:

  • Send an email.
  • Make a payment and process an order.
  • Provide feedback or tell us about an idea or suggestion.
  • Use our online package builder.

In these instances we will ask for your name, email address, phone number and other appropriate information needed to provide you with these services.

How We Will Use Your Information
If you choose to give us personal information for any of the purposes above, this information is retained by us and will only be used to support your customer relationship with us. The information you provide will be held by us whilst you are a customer, however you also have the right to request that we delete/remove the details we hold about you at any time (see below).

 

Cookies.
Cookies are small text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

 

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Access To Your Information and Corrections
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct information you think is inaccurate or for your information to be removed.

In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.

If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.

Third Party Links
We do provide links to other sites. Other Internet sites and services have separate privacy and data collection practices. Once you leave www.surrealfish.co.uk  we cannot control, and have no responsibility for, the privacy policies or data collection activities at another site.

Changes To Our Privacy Policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 22/05/2018 to be inline with the GDPR law of 2018.

How To Contact Us
Please contact us if you have any questions about our privacy policy or information we hold about you:

by email

privacy@brightsideentertainment.co.uk

or by post to

Brightside Entertainment, 21 Somerset Road, Ashford, Kent, TN248EJ